Instrument Trial Policy

 

We offer customers the opportunity to try up to two instruments for a period of five days, starting from the day the delivery is received. A refundable $300 security deposit is required, charged to a valid credit card.

If a customer decides to purchase one of the instruments, we will provide a UPS return label for the other. However, if no purchase is made, the customer is responsible for both return shipping and insurance costs.

Customers are fully responsible for all instruments and any included accessories during the trial period. All accessories must be returned unused—any missing or damaged accessories will be charged to the customer’s credit card. Trial instruments must be returned in the same condition in which they were received and will be carefully inspected upon return.

Please note: Instruments purchased after a trial are final sale and cannot be returned, so we encourage customers to make their selection thoughtfully.


 

Ligature Trial Policy

Payment must be received before the order is shipped.

Returned ligatures will only be accepted if postmarked within 7 days of the invoice date. To qualify for a refund, ligatures must be returned in like-new condition—please ensure each item is wiped down after use.
No exceptions will be made to this policy.

If no purchase is made, a 6% handling fee will be deducted from the refund for returned merchandise.

 


Mouthpiece and Barrel Trial Policy

  • All mouthpieces/barrels for trial must be PREPAID.

Payment must be made before your order is shipped. Returned mouthpieces and barrels will only be accepted if postmarked within 7 days of the invoice date. Please make sure not to scratch mouthpieces with ligatures or teeth. Protect mouthpieces during your trial period by using protective tape (electrical tape) or mouthpiece patches over the places where scratches are most likely to occur (over the mouthpiece beak and where the ligature may scratch the mouthpiece).

If no purchase is made, returned merchandise is subject to a 6% handling fee.

  1. Purchase up to three mouthpieces. We ship for FREE in the USA!
  2. After receiving your products, please take one week to play test them.
  3. If you wish to return a product, please contact us. All returns must be sent to:
  4. iNNOLEDY
    305 West 50th Street, Suite 4K
    New York, NY 10019
  5. You are responsible for all return shipping charges. A refund*** (The total minus the 6% handling fee) will be issued to you within one week of us receiving your package.

***Product must be in new condition to be returned. Dirt, nicks, scratches, bite marks, and discoloration are all considered damage. Damaged product will be returned to you and treated as purchased. All original packaging must also be included with each item returned. Items returned in any other condition may be subject to a cleaning or a 25% repair fee.

 

7-Day Return Policy

Products may be returned within 7 days of receipt, but must be in new, unused condition to qualify for a refund.

Signs of wear such as dirt, nicks, scratches, bite marks, or discoloration will be considered damage. Any damaged items will be returned to you and treated as final sale.

All original packaging and materials must be included with each returned item.

 


Shipping Policy

We offer Free Budget Shipping to U.S. customers (including Alaska, Guam, Puerto Rico, and Hawaii) on orders of $65 or more. Budget Shipping orders typically arrive within 10 business days from the time they leave our warehouse.

Please note: Free shipping does not apply to stands, cases, or instruments.

For faster delivery, Express shipping options are available upon request for an additional charge.

Offer subject to change without notice.

 

International Shipping and Outside of Lower 48

  • Please contact us for shipping charges to APO, FPO, Alaska, Hawaii, Puerto Rico, and other US territories.
  • Shipping charges are currently not available on our website for international orders.
  • We will notify you of exact shipping cost before mailing.
  • All international orders ship express, with signature required.
  • Customs duties are responsibility of the receiver.